Shipping policy
Shipping Policy
At Oze Sun, we strive to ensure that you receive your order promptly and efficiently. Here are the details of our shipping policy:
Processing Time: Orders are typically processed and dispatched within 1-2 business days of receiving payment.
Shipping Methods:
- We offer standard shipping via reputable carriers to ensure the safe and timely delivery of your order.
- Expedited shipping options are available for select products for those who require their items sooner.
Shipping Rates:
- Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination.
- We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.
Shipping Destinations: We currently ship to addresses within Australia and select international destinations. Please ensure that your shipping address is correct and up to date to avoid any delays or issues with delivery.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your delivery and estimated arrival date.
Delivery Time:
- Delivery times may vary depending on your location and the shipping method selected during checkout.
- Please refer to the estimated delivery timeframes provided at the time of purchase for more accurate delivery expectations.
Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any restrictions apply to your order.
International Shipping: For international orders, additional customs duties, taxes, or fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
Lost or Damaged Shipments: In the rare event that your order is lost or damaged during transit, please contact us immediately so that we can assist you in resolving the issue and arranging for a replacement or refund.
Shipping Insurance: We understand the importance of ensuring that your order arrives safely. Therefore, we offer shipping insurance as an optional add-on for an additional fee. This provides added protection against any unforeseen circumstances during transit.
Delivery Guarantees: While we strive to deliver your order promptly and efficiently, please note that delivery times may vary depending on factors beyond our control, such as carrier delays or unforeseen circumstances. While we do not offer specific delivery guarantees, we work closely with our shipping partners to minimise any potential disruptions.
Signature Confirmation: For added security and peace of mind, signature confirmation may be required for certain orders. This helps ensure that your package is received safely and securely, especially for high-value orders or deliveries to shared addresses.
Shipping Disruptions: In the event of any shipping disruptions, such as inclement weather or natural disasters, please be assured that we will do our utmost to communicate any delays or issues with your order. While such situations are rare, we appreciate your understanding and patience during these times.
Returns and Exchanges: If you need to return or exchange an item, please refer to our Returns and Exchanges Policy for detailed instructions. Please note that customers are responsible for return shipping costs unless otherwise specified, and any restocking fees may apply.
Holiday Shipping: During peak holiday seasons, shipping carriers may experience higher volumes, which can result in delays. To ensure timely delivery, please place your orders well in advance of any holiday deadlines. We will do our best to communicate any cutoff dates or special arrangements during these periods.
Shipping Notifications: You will receive shipping notifications at various stages of the shipping process to keep you informed about the status of your order. This includes notifications when your order is processed, shipped, and out for delivery, so you can track your package every step of the way.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us at hello@ozesun.com and our customer service team will be happy to assist you.
Thank you for choosing Oze Sun for your sun care needs!