Returns & Product Guarantee

We want you to feel confident when shopping with Oze Sun. Whether you have changed your mind or something is not quite right with your order, our team is here to help.

14-Day Change-of-Mind Returns

Changed your mind? You may return eligible products purchased directly from the Oze Sun website within 14 days of delivery.

To be eligible for a change-of-mind return:

• The return request must be submitted within 14 days of delivery.
• The product must be unopened, unused and in its original packaging.
• The product must have been purchased directly from Oze Sun.
• The return must be approved by our customer care team before it is sent.

Customers are responsible for change-of-mind return postage, and original delivery costs are non-refundable.

Once your return has been received and inspected, an approved refund will be issued to your original payment method.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible so we can make it right.

Depending on the circumstances, we may provide:

• A replacement product
• A refund
• Store credit
• Another appropriate remedy

Please include your order number, a description of the issue and clear photographs where relevant.

We may ask that the product and its packaging be retained while we review your request.

Australian Consumer Law

Our returns policy operates in addition to your rights under the Australian Consumer Law.

Products sold in Australia come with consumer guarantees that cannot be excluded. When a product has a major problem, customers may be entitled to choose a refund or replacement. For a minor problem, the business may be entitled to provide an appropriate remedy first. These rights are not limited to 7 or 14 days.

A change of mind is treated separately. Australian businesses are not legally required to accept change-of-mind returns, but when a business offers a change-of-mind policy, it must follow the terms it has published.

Product Quality and Skin Compatibility

Oze Sun sunscreen is supplied in accordance with the applicable Australian regulatory and product requirements.

As with any skincare product, individual skin compatibility can vary. We recommend patch testing before your first full application and discontinuing use if irritation occurs.

A personal preference regarding texture, tint, finish or how a product feels on an individual’s skin is not considered a product fault.

Sunscreen Brushes and Accessories

Our product guarantee covers manufacturing faults affecting an Oze Sun brush or accessory.

It does not cover:

• Normal wear and tear
• Accidental damage
• Damage caused by incorrect use or storage
• Loss or cosmetic damage that does not affect normal use

Please contact us with your order number, a description of the issue and photographs where applicable. We will review the matter and provide an appropriate remedy where required.

How to Request a Return

Before sending anything back, please email:

hello@ozesun.com

Please include:

• Your full name
• Your order number
• The product you wish to return
• The reason for your request
• Photographs where relevant

Please do not send a return before receiving instructions from our team, as returns sent without approval may experience processing delays.

We’re Here to Help

Questions about your order, return or product?

Email hello@ozesun.com, and our team will be happy to assist. ☀️